Privacy Policy

Welcome to Softa Solutions.

Softa Solutions provides software solutions, integrations, automation services, and communication tools that enable businesses to connect with customers through various channels, including the WhatsApp Business Platform.

This Privacy Policy explains how we collect, process, store, and protect information when businesses and their authorized users access and use our platform and services.

Softa Solutions operates as a technology service provider that enables businesses to manage customer communications through the WhatsApp Business Platform and other communication channels.

When our customers use our platform to communicate with their end users:

• Our customers are responsible for the information they collect and process.
• Softa Solutions acts as a service provider and data processor on behalf of its customers.
• We process data only as necessary to provide our services and maintain platform functionality.

We may collect the following information:

Account Information

• Business name
• Contact name
• Email address
• Phone number
• Billing information
• Account credentials

Platform Usage Information

• Login activity
• Audit logs
• API usage records
• System activity
• Integration settings

Customer Communication Data

When customers use our platform, information may be processed including:

• Phone numbers
• Message content
• Message delivery status
• Customer communication records
• Media files shared through supported channels

We use information to:

• Provide platform services
• Enable WhatsApp Business integrations
• Facilitate customer communications
• Monitor service performance
• Troubleshoot technical issues
• Improve platform functionality
• Maintain security and prevent abuse
• Comply with legal obligations

Softa Solutions provides integration services that allow businesses to connect and utilize the WhatsApp Business Platform.

Our platform may process:

• WhatsApp messages
• Contact information
• Delivery events
• Message status updates
• Media attachments

Businesses using our platform are responsible for:

• Obtaining all required consents
• Complying with applicable privacy laws
• Following Meta's policies and requirements
• Ensuring lawful communication with end users

Softa Solutions does not send unsolicited messages and does not permit the use of its platform for spam, abuse, fraudulent activity, or violations of Meta policies.

We do not sell personal information.

Information may be shared only with:

• Infrastructure providers
• Cloud hosting providers
• Security and monitoring providers
• WhatsApp Business Platform providers
• Legal authorities when required by law

Such sharing is limited to what is necessary to operate and secure our services.

We implement industry-standard administrative, technical, and organizational safeguards to protect information from:

• Unauthorized access
• Accidental disclosure
• Loss or destruction
• Alteration or misuse

Access to customer data is restricted to authorized personnel with legitimate business needs.

Customer information is retained only for as long as necessary to:

• Provide services
• Fulfill contractual obligations
• Resolve disputes
• Comply with legal requirements

Upon account termination, information may be deleted or anonymized in accordance with applicable retention policies.

At Softa Solutions, we respect your privacy and give you full control over the data we collect, process, and retain through our platform and our integrated Meta App services (including WhatsApp Business API integrations).

If you decide to stop using our integrations or want your data permanently removed from our systems, you can request data deletion at any time.

How to Request Data Deletion

You can request the deletion of your personal and business data through the following methods:

Email Request (Recommended): Send an explicit data deletion request from your registered business email to support@softa-solutions.com. Our technical team will process your request within 7 business days and send you a formal confirmation once the deletion is complete.

Dashboard Disconnection: You can navigate to your platform dashboard, go to Integrations, and click Disconnect on your WhatsApp or Meta integration. This will immediately stop data synchronization and queue your stored access tokens for automatic purging.

Via Meta/Facebook Platform Settings: If you signed up or connected your business profiles using our Meta App (Embedded Signup / Facebook Login), you can revoke our app's access directly through your Meta account:

• Go to your Facebook Profile's Settings & Privacy > Settings.
• Click on Apps and Websites.
• Locate our application and click Remove.

What Data is Deleted?

Upon receiving a valid data deletion request, Softa Solutions will permanently erase or completely anonymize the following information from our active databases:

• Your Meta/Facebook user access tokens and permanent system tokens.
• Stored WhatsApp Business Account (WABA) IDs and Phone Number IDs.
• Cached configuration data, messaging templates, and metadata linked to your integration profile.
• Profile information collected during the integration onboarding process.

Information may be transferred and processed in locations where our infrastructure providers operate.

Where required, appropriate safeguards are implemented to protect transferred information.

Customers using our services are responsible for:

• Obtaining lawful consent where required
• Maintaining accurate privacy notices
• Managing end-user requests
• Complying with applicable laws and regulations
• Following Meta and WhatsApp Business Platform policies

Depending on applicable laws, users may have rights regarding access, correction, deletion, restriction, or portability of personal information.

Requests may be submitted using the contact information below.

We may update this Privacy Policy from time to time.

Changes will be published on this page with an updated effective date.