These Terms and Conditions govern access to and use of the services, software, APIs, websites, integrations, and communication platforms provided by Softa Solutions.
Last updated: June 2025
These Terms and Conditions ("Terms") govern access to and use of the services, software, APIs, websites, integrations, and communication platforms provided by Softa Solutions ("Company", "we", "our", or "us").
By accessing or using our services, you agree to be bound by these Terms.
If you do not agree with these Terms, you must not use our services.
Softa Solutions provides software solutions and communication platforms that enable businesses to manage customer interactions through channels including, but not limited to:
We reserve the right to modify, suspend, or discontinue any service at any time.
You must:
You are responsible for all activities conducted through your account.
You agree to:
You are solely responsible for the content, accuracy, and legality of messages sent through the platform.
Customers using WhatsApp integrations must comply with:
Softa Solutions is not responsible for account restrictions, suspensions, or actions taken by Meta or WhatsApp resulting from customer activities.
We reserve the right to suspend services that violate platform policies.
You may not use the platform for:
Any violation may result in immediate suspension or termination.
Softa Solutions acts as a technology provider and, where applicable, a data processor on behalf of its customers.
Customers remain responsible for:
Our handling of personal information is governed by our Privacy Policy.
All rights, title, and interest in the platform, software, documentation, trademarks, and related materials remain the exclusive property of Softa Solutions.
Nothing in these Terms grants ownership rights to customers.
Customers retain ownership of their own content and data.
We strive to provide reliable service availability but do not guarantee uninterrupted or error-free operation.
Service interruptions may occur due to:
The platform may integrate with third-party services including Meta, WhatsApp, cloud providers, payment processors, and other software vendors.
We are not responsible for the availability, policies, or actions of third-party services.
Customers agree to pay all applicable fees associated with the services.
Failure to pay invoices when due may result in:
All fees are non-refundable unless otherwise stated in writing.
We may suspend or terminate access immediately if:
Upon termination, access to services may be discontinued.
Services are provided on an "AS IS" and "AS AVAILABLE" basis.
To the maximum extent permitted by law, Softa Solutions disclaims all warranties, including:
To the maximum extent permitted by law, Softa Solutions shall not be liable for:
Our total liability shall not exceed the amount paid by the customer during the twelve (12) months preceding the event giving rise to the claim.
Customers agree to indemnify and hold harmless Softa Solutions, its employees, partners, and affiliates from claims arising from:
We may update these Terms at any time.
Updated versions will be published on this page with a revised effective date.
Continued use of the services constitutes acceptance of the updated Terms.
These Terms shall be governed by and interpreted in accordance with the laws applicable in the jurisdiction where Softa Solutions is registered, without regard to conflict of law principles.